Just when I thought I was done blogging about bad services, here I am again. I couldn’t resist letting this one out.
It’s been almost 3 days without internet at home in Salcedo Village, Makati. The provider? None other than the reliable PLDT.
Their initial response when I reported the issue? I was assigned a ticket stating restoration may take—wait for it—up to 36 hours. Not great, but manageable, right? Fast forward 72 hours (double the time promised), and what do I get? A message saying they’ll provide an update (not even a fix!) within another 48 hours.
PLDT, it seems, has no sense of urgency to address the concerns of its paying customers. If you’re in the internet provider business, 1 day of downtime might be acceptable, but three days? That’s absurd.
Now, thanks to PLDT’s stellar service, I’m forced to use my mobile hotspot for the weekend. What a bummer. I’ll be eating into my phone’s data provision just to get work done. Honestly, PLDT should be the one footing the bill for my backup internet.
And let’s not forget their audacity to lock customers into 3-year contracts! I wish Converge had been available in my building when I was shopping for wired internet 10 months ago. At least I’d have a shot at better service.
So, PLDT service is actually this bad, huh? I always thought those horror stories were just urban myths—tales spun to scare unsuspecting subscribers. But nope, they’re real. And here I am, starring in my own PLDT nightmare.
Update 11/17/2024 6:13am
After 85 hours of downtime, my PLDT internet was finally back online.